by Jose Medina, PhD | May 19, 2026 | Communication & Trust |
The founder had just lost her third account manager in six months. Each one had been hired to support her top-performing salesperson — a man who’d been with her since the start, hit every target, and brought in nearly forty percent of revenue. “They keep...
by Jose Medina, PhD | May 17, 2026 | Learning & Improvement |
TLDR Hiring rarely fixes a problem that’s been around for more than one person. When the same dynamic returns with a new face, the problem was never the person — it was a pattern the business is producing. The fix is a different kind of attention, not more...
by Jose Medina, PhD | May 14, 2026 | Learning & Improvement |
TL;DR Most weekly meetings work on the wrong 6%. Deming estimated that ~94% of performance comes from the system, not individual effort — but a typical status meeting only addresses the latter. Status meetings Plan and Do, but skip Study and Act — which is why running...
by Jose Medina, PhD | May 14, 2026 | Learning & Improvement |
TL;DR Most teams fix visible problems without touching the rule that produced them — that is single-loop learning. Double-loop learning asks what about the way we work caused this, and changes that instead. If new people in the same roles produce the same outcome, it...
by Jose Medina, PhD | May 14, 2026 | Purpose & Engagement |
TL;DR Good employees rarely leave for money — they leave because the workplace forces them to choose between doing good work and protecting themselves. The three patterns that drive good people out: unclear purpose, unsafe feedback, and blame instead of learning....